- Return Window: You may request a return within 30 calendar days from the date of delivery.
- Eligibility Criteria:
- The furniture must be in its original, unused, and undamaged condition, with no scratches, stains, or signs of assembly (unless defective upon arrival).
- All original packaging, accessories, and product tags must be retained and returned with the item.
- Custom-made, personalized, or clearance furniture is non-returnable, unless it arrives damaged or defective.
- Contact our customer service team with your order number and delivery date via email (support@[yourcompanyname].com) or phone ([your service number]) within the 30-day window.
- Wait for our approval (within 2-3 business days) and receive a Return Authorization (RA) number and return instructions.
- Pack the item securely (preferably with original packaging) and mark the RA number clearly on the package.
- Arrange the return shipment as instructed. Return shipping fees are borne by you unless the item is defective or the wrong product was delivered.
- After we receive and inspect the returned item (5-7 business days), we will process the refund to your original payment method within 3-5 business days. Refund timelines may vary based on your bank’s processing rules.
- If the item fails to meet return criteria (e.g., damaged due to misuse, missing parts), we will notify you and offer options like returning the item to you at your cost or a partial refund (if applicable).
- Customized furniture (made to specific dimensions, fabrics, or designs)
- Clearance or final-sale items marked “Non-Returnable”
- Furniture that has been used, assembled, modified, or damaged due to improper care
For further questions, reach out to our customer service team:
- Email: support@[yourcompanyname].com
- Phone: [your service number]
- Website: [your official website]
Effective Date: [MM/DD/YYYY]We reserve the right to update this policy at any time. Revised terms will apply to orders placed on or after the update date.
